Below you can find information regarding Product Care, Shipping, Returns and FAQs. If you have any other questions, please email hello@chatterton.studio. We'd love to hear from you.
Furniture Care
Solid timber is a natural material that breathes, moves, and improves with age.
Wipe spills immediately with a clean, damp cloth and dry the surface completely. Use water only; avoid all-purpose sprays and silicone-based polishes.
Keep pieces away from direct sunlight, heating, and air-conditioning, as prolonged exposure will dry out the timber and cause warping or discolouration.
Always use coasters and protective pads. Solid timber is durable, but it marks.
Shipping
Chatterton Studio furniture is designed and handcrafted in Northern NSW, Australia.
We offer complimentary delivery throughout the Tweed Valley, Tweed Coast and surrounding Northern Rivers region (within 50 km of our Murwillumbah studio).
We also ship Australia-wide through trusted partners who specialise in professional furniture freight, both locally and interstate.
Shipping costs vary depending on the piece(s) and your location. For a personalised quote, please email us at hello@chatterton.studio - we're happy to help.
Returns
We do not offer refunds on our pieces.
We only replace pieces if they are defective or damaged. If you have a defective or damaged pieces, please send us an email at hello@chatterton.studio
Please note, these are one of a kind pieces and some colour irregularities may be present.
FAQs
How do I make an order?
Our pieces are available to purchase via enquiry. Here’s how it works:
Browse our collection - Take your time exploring our available pieces on the website.
Submit an enquiry - Once you’ve found something you love, select the 'Enquire' button on the product page. Please make sure to include your suburb and postcode.
Receive a shipping quote - We’ll get back to you as soon as possible with pricing, availability and shipping costs based on your location.
Confirm your order - If you're happy to proceed, we’ll arrange payment and finalise the order.
If you have any questions or need more information about a piece before enquiring, don’t hesitate to get in touch. We’re happy to help.
Are your pieces ready to ship?
All of our pieces are ready to ship. These are one-off works available to purchase as soon as they are listed on the site.
Shipping costs vary depending on the piece(s) and your location. For a personalised quote, please email us at hello@chatterton.studio - we're happy to help.
Who makes your pieces?
Isaac does! Each piece is made by hand in our Northern NSW studio in Australia. Isaac has been woodworking for 13 years. Read more about Isaac on our studio page.
Who designs your pieces?
Isaac and Alex. Our process is collaborative, it begins with imagining what we’d love to have in our own home or create for friends, and evolves from there. Read more about our process on our studio page.
Do you take on custom projects?
We take on a small number of commissions and prioritise projects that align with our practice.
Our collaborative projects are best suited to those who resonate with our work and are looking to create something considered and one of a kind together.
To enquire about a commission, please use the contact form on our Contact page.
Can you re-make an archive piece?
We're certianly open to it. Please send us an email with the name and a screenshot of the piece you're interested in.
Our email: hello@chatterton.studio.
How can I contact you?
For all general enquiries, please email hello@chatterton.studio.
For commission enquiries, please fill out the contact form on our Contact page and we’ll get back to you as soon as possible. We look forward to connecting with you.
Where is Chatterton Studio based?
Chatterton Studio furniture is designed and handcrafted in Northern NSW, Australia.
Our studio and workshop is just outside the beautiful town of Murwillumbah. Visits are by appointment only.