We care about you and your Chatterton pieces.
Below you can find information regarding Product Care, Shipping, Returns and FAQs. If you have any other questions, please email hello@chatterton.studio. We'd love to hear from you.
Product Care
We recommend treating your Chatterton piece with love and care.
Depending on the finish, it may benefit from occasional re-oiling or repainting. Each piece is made from solid wood and is designed to age gracefully, any wear and tear can be easily repaired.
Shipping
Chatterton Studio furniture is designed and handcrafted in Currumbin, Australia.
We offer shipping Australia-wide through trusted partners who specialise in professional furniture freight, both locally and interstate.
Shipping costs vary depending on the piece(s) and your location. For a personalised quote, please email us at hello@chatterton.studio - we’re happy to help!
Returns
We do not offer refunds on our pieces.
We only replace pieces if they are defective or damaged. If you have a defective or damaged pieces, please send us an email at hello@chatterton.studio
Please note, these are one of a kind pieces and some colour irregularities may be present.
FAQs
How do I make an order?
Our pieces are available to purchase via enquiry. Here’s how it works:
Browse our collection - Take your time exploring our available pieces on the website.
Submit an enquiry - Once you’ve found something you love, select the 'Enquire' button on the product page (or use our contact/enquiry form) with the name of the piece you’re interested in as well as your location (postcode and suburb would be great).
Receive a shipping quote - We’ll get back to you as soon as possible with the items availability and a quote that includes shipping costs based on your location.
Confirm your order - If you're happy to proceed, we’ll arrange payment and finalise the purchase.
If you have any questions or need more information about a piece before enquiring, don’t hesitate to get in touch. We’re happy to help.
Are your pieces ready to ship?
Yes! These are one off pieces that are available to purchase via enquiry as soon as they are added to the site. Additional shipping cost is determined based on your location.
Who makes your pieces?
Isaac Chatterton makes each piece by hand in Currumbin, Australia. Isaac has been woodworking for 13 years. Read more about Isaac on our about page.
Who designs your pieces?
Isaac and Alex. Our process is collaborative, it begins with imagining what we’d love to have in our own home or create for friends, and evolves from there. Read more about our process on our about page.
Do you make custom pieces?
No we don't. We make one-off pieces, make sure to follow us on Instagram to see what we're working on or sign up to our newsletter at the bottom of this page to be the first to know about new pieces.
If you're looking for custom furniture, we recommend getting in touch with Currumbin Woodworks, they specialise in bespoke pieces and do beautiful work.
Is Alex still practicing graphic design?
Yes! While Chatterton Studio is focused on furniture design, Alex continues to take on select graphic design projects separately. You can see more of her design work over on Instagram and reach out directly through her page.
How can I contact you?
For all enquiries, please email hello@chatterton.studio. Alternatively, you can fill out the contact form on our contact page and we’ll get back to you as soon as possible. Looking forward to connecting with you!